Terms & Conditions

Take a look at our handy Terms & Conditions for loads of information on delivery costs, exceptions and more.

1.       Cash Customers

In addition to the general terms and conditions set out on our website, the following terms and conditions apply to customer who make cash purchases on the website:

2.       Ordering and payments

We'll ask for your payment details when you place your order online. We accept a number of payment methods which will be made available to you online.

We will debit your account when you place your order.

The goods will be despatched as per the timescales detailed on the Shipping Information page. If the anticipated date of dispatch changes well let you know as soon as possible and tracking information is available for your delivery in the order details within your Account area of our website (only available for registered customer).

All orders are subject to availability and confirmation of the order price.

When placing an order, you undertake that all details you provide to us are true and accurate.

As part of our anti-fraud measures an electronic identity and verification search may be undertaken.

Your order is accepted and a contract is formed between you and Nemesis Now Limited ("Nemesis Now", "we", "us" or "our") when we dispatch the goods you have ordered and not before. Until the goods are dispatched the order may not be accepted by Nemesis Now.

If your order is not accepted, we will refund the card used to place your order within 14 days of the order not being accepted.

3.       Cancellations

You have a 14-day cancellation period from the date your items are delivered to cancel and send them back, without paying a fee. You may cancel your order for whatever reason within the 14-day cancellation period from the date of delivery ("cancellation period"). The cancellation period will expire 14 days after you have received all the goods in your order. You must post the goods back to us at your expense.

Pre-delivery: We'll try to cancel the items for you - or if this is not possible, the items would need to be returned to us once delivered.

We will credit all items received from you, and if you return your full order we will also credit the delivery cost to you.

You must pay the postage fee to deliver goods back to us. Contact us using the form on our Returns Policy page to request the Return Address for your order.

If you have used or damaged the item, we may deduct value from your refund. We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

 

4.       Delivery (UK Standard Delivery Only)

When using UK standard delivery, you should receive your goods within 1-5 days from the date you place your order. This is subject to stock availability and delivery service availability.

Your orders will be delivered to the address of the account holder. If you would like your goods to be sent to a different address, please ensure that you complete the 'Delivery Address' section (including full postcode) on your order at checkout.

Delivery Costs

If you live in mainland UK, delivery will be charged at a fixed rate of £2.95 per order unless specified

Returns

If there is something wrong with your purchase Let us know within 30 days if your item(s) is damaged.

If you change your mind about a purchase, You have a 30-day period to return unwanted items, You pay the postage fee to send unwanted goods back to us. You have 30 days after your item is delivered to return it (unless it is faulty or damaged, please see below).

Before you return any item(s), you will need to fill out the form on our Returns Policy page on nemesisnow.shop.

Once you've submitted the form and sent your item(s) off for return, it can take up to 14 days for them to be received back and your refund credited to your account.

Returns Address

Nemesis Now Limited

Nemesis Shop Returns

108-114 City Road,

Stoke-On-Trent

ST4 2PH

 

5.       Damaged Items

If you receive a damaged item, please inform us within 30 days of delivery and we'll be happy to help.

To return damaged goods you need to submit the form on our Returns Policy page of our nemesisnow.shop website. Our customer service team will email you the return address and make sure we have all of the information we need to process the return quickly for you.

If more than 30 days have passed since purchase or delivery, and your item is faulty, please contact our Customer Services team using the form on our Returns Policy page on our website.

Please bear in mind, we don't offer exchanges or refunds if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear. We cannot issue a refund or cancel your order unless the product has developed a fault within a reasonable time of the delivery or has been delivered damaged.

 

6.       Quality

All products sold by Nemesis Now are durable and reliable. Should any product you purchase from us prove unsatisfactory in use due to defective workmanship, faulty material or not as we have described, you have the right to reject the goods within 30 days of receipt. Less time for perishable goods.

You have the right to request that faulty or goods not as we have described are repaired or replaced even after the 30 day right to reject period has expired. If we have tried to repair or replace the faulty or goods not as we have described you will have the right to a reduction in the price or to reject the goods.

Please ensure you complete a return form on our Returns Policy page of our website and obtain and keep a receipt from the courier so we can credit your account if your parcel goes astray. If you have already paid for the goods you are returning, we will refund you, or if you wish, replace the goods. At our discretion we may accept a return outside of this period but reserve the right to cover the cost of processing by levying a £2.95 charge per item.

7.       Refunds

We’ll refund using the payment method you paid with within 14 days of the cancellation of your order (either by us or you) or when you return your items.

We may hold reimbursement until we have received the goods back, or you have supplied evidence of having sent the goods back, whichever is the earliest. You are advised to keep your proof of postage (from the Post Office) or a receipt (from the courier). Please ensure your order number provided in your parcel.

In the event that we cannot refund your card well send you a cheque.

8.       Pricing

The website should always be showing our correct current prices. However, whilst we attempt to ensure all our online prices are shown accurately, errors may sometimes happen. If an error is discovered after placing your order, we will contact you as soon as possible. You will have the option of confirming your order at the corrected price or cancelling it. If we cannot contact you, we will cancel the order and inform you. If you cancel your order but have already made payment(s) against your order, those payments will be refunded in full.

9.       Sale And Offers

For sale and special offer prices in this catalogue, the "WAS" price shown is the highest price at which the item has been offered for sale, this season, by us, or one of our other brands. Some items may have been offered for sale at a price lower than the "WAS" price in the intervening period, but unless otherwise indicated, the "NOW" price is the lowest price at which the item has been offered by us, excluding any offer code prices. In all cases the "WAS" price will have applied for a continuous period of 28 days or more.

Voucher codes and offers can be cancelled or ended at any time without notice.

Voucher codes must be entered in the website shopping basket and cannot be applied after your order has been placed.

Additional term and conditions may apply to some vouchers, promotions and offers.

10.   In Stock Dates

Dates shown on out of stock products with a back in stock or expected stock arrival date are estimated dates and may change. We aim to keep these as accurate as possible but these should be used as a guide and not a guarantee of availability.

11.   Recommended retail price (RRP)

All of our products are sold at the RRP set by Nemesis Now Ltd. We guarentee all products sold on nemesisnow.shop are genuine official Nemesis Now products. All product prices are inclusive of VAT.

12.   Licensed Product Sales Restrictions

Some of our licensed products have restrictions on the country we can deliver them to. If your delivery address is outside of the UK some products availability may be restricted. Some brand licenses that we work with do not allow export deliveries outside of the UK. The restrictions will be shown on the product listing on the website and will be blocked from sale to if we cannot deliver to your delivery address.

 

13.   VAT

In the event of a change in VAT the price you pay may increase or decrease from the price quoted in the catalogue in line with the VAT change. However, you will always be told of the price change before committing to purchase provided that we are given reasonable notice of the change ourselves. In such circumstances, quoted discounts on certain products compared to previous prices may vary slightly as a result of the VAT change. All prices are listed on our website with VAT included.

14.   Indemnity

You agree to compensate us for any loss or damage caused by you breaching these Terms and Conditions, or of any rights of any another person or entity.

15.   Law

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable or deemed deleted. Any modification to or deletion of a provision or part-provision under this clause will not affect the validity and enforceability of the rest of these Terms and Conditions.

Any matter that arises out of your use of this website (including any contract entered between you and us) shall be governed by the laws of England.