Please note we do not offer support for returns over the telephone
Returns Policy
Damaged, faulty or missing goods should be reported to Nemesis Now within 10 working days of the delivery being received. To report these please use our online returns form below or email [email protected] with photographs of the damages or faults.
- The customer’s right to return goods is protected under the EU Distance Selling Directive. We do however hold no such rights between us and the consumer, and do not permit returns directly from the consumer.
- All breakages, damages and faulty goods must be reported by via our online returns form within 10 working days of receipt of the order. Where the correct stock is available, we will arrange for a replacement product to be sent back to the consumer, where this is not possible, we will process a refund for that sale to the customer.
- Breakages valued £50 and over must be returned by the customer to us. The customer is responsible for the cost and risk of loss or damage when returning the goods (unless otherwise agreed prior with Nemesis Now), we therefore recommend postal insurance is taken to cover the value of goods in transit.
- Breakages under £50 need not be returned and can be disposed by the customer once the refund or replacement has been processed.
- We do not accept returns for any reason other than for breakages and/or faulty goods.
Returns Claim Form
Damaged, faulty or missing goods should be reported to Nemesis Now within 10 working days of the delivery being received. Please provide details and photographs of damages so we can process your case quickly.